IS THERE A MINIMUM ORDER SIZE?

Pink Confetti does not require a minimum order on domestic orders. No order is too small or too big. We do require a minimum order on international orders overseas. Please contact us for a custom quote.

 

HOW DO I PLACE AN ORDER?

• Orders can be placed via phone or at our showroom locations. Please contact the office directly for hours of operation. You may also place orders via email to pinkconfettirentals@gmail.com. 

• Once your order is received we will email or fax you a rental contract and estimate. Please allow 1 to 2 business days for us respond to your inquiry.

• To confirm an order, we must receive the signed Job Order/Invoice and the completed Rental Contract Terms & Conditions Agreement with a valid credit card on file.

 

HOW CAN I OBTAIN YOUR PRICES?

Pricing inquires are welcomed by phone, email or fax at the Pink Confetti office. Please click on Contact for our location.

 

WHAT IS YOUR CHANGE POLICY?

Even after you have confirmed your order, revisions can be made up to 14 days before the delivery/ship date. Simply contact your Pink Confetti representative via phone, email or fax with your changes, and make sure you receive a confirmation reflecting the revision. There are no changes for custom orders. 

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DO YOU HAVE AN EMERGENCY NUMBER?

If you need to reach us after-hours and need immediate assistance, please call 478-737-8930 or 478-737-1340 and we will be happy to help you.

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WHAT ARE YOUR PAYMENT POLICIES?

• Pink Confetti accepts Cash, American Express, Visa and MasterCard. A 50% deposit is required upon confirmation.

• All orders must be paid in full 14 days before the delivery/shipping date or the order is subject to cancellation.

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CAN I PAY BY CHECK?

• Personal and business checks are accepted; however, a valid credit card must be on file for incidentals.

• An additional charge of $35.00 will be applied if checks are returned for insufficient funds.

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WHAT HAPPENS IF LINENS ARE DAMAGED?

• Damages include but are not limited to: burns, tears, mold or excessive melted wax on fabric, resulting in linens that are deemed by Pink Confetti to be in unrentable condition according to our usual quality standards.

• Our Returns Department will contact you regarding any damaged items with an invoice.

• Damaged linens must be returned to Pink Confetti as we retain ownership and rights to our styles and products. Payment applied for any damaged linen is not a purchase of that item.

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WILL I RECEIVE A REFUND OF MY DEPOSIT?

• Prepayments will be refunded only if no production or processing costs have been incurred by Pink Confetti.

• If an order is cancelled within 14 days of the delivery/shipping date, prepayments will not be refunded.

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WHAT IS THE DEADLINE FOR THE RETURN OF LINENS?

• All linens are due back at Pink Confetti's headquarters on the RETURN DATE indicated on your invoice. Usually the return date is the first regular business day after the event. 

• An invoice will be issued and processed for payment of items not returned on or before the return date.

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WHAT HAPPENS IF LINENS ARE MISSING AFTER MY EVENT?

• All items will be thoroughly checked and re-counted upon their arrival to the headquarters warehouse. If any are not returned, our Returns Department will contact you regarding the missing linens. In the event they are not found, you are responsible for the cost of replacement.